Wednesday, December 11, 2024
A Long-Term Care Ombudsman is certified to investigate any issues that arise in nursing homes, rest homes, or assisted living facilities, so the residents who live there can do so with dignity and respect.
As an advocate, a Long-Term Care Ombudsman works to resolve problems between residents and nursing homes, rest homes, or assisted living facilities, as they relate to the health, welfare, and rights of those they serve.
Long-Term Care Ombudsman often act as mediators, visiting facilities on a regular basis and allowing residents to voice their complaints and work toward resolution with staff before issues can escalate.
Session lead: Carolyn Fenn, Long Term Care Ombudsman for the Commonwealth of Massachusetts
Video
Read the Long-term Care Ombudsman presentation slide deck (pdf).
Download the Zoom session chat (text file).
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