00:17:35 Lucie Chansky: There is no Ombudsperson program for the Masshealth day habilitation programs attended by people with intellectual disabilities and autism, recently moved from DDS to Masshealth. How would people advocate for such a program? These programs need to have a voice from the people who attend and their advocates. 00:19:05 Margaret Gullette: Can you follow up on the IG’s report on all the failures in 20 MA nursing facilities? 00:28:02 Margaret Gullette: What percentage of complaints solved were for residents of NHs vs. assisted living? 00:30:29 Lucie Chansky: Thank you 00:47:22 Jennifer Kaplan: I wonder too how many individuals in nursing facilities are "aging alone" or under guardianship, as opposed to those in Assisted Living. 00:54:25 Gary Yuhas (LifePath): Are others experiencing an echo? 00:54:32 Beverly Flanagan: yes 00:54:42 Gary Yuhas (LifePath): I think someone may need to mute themselves. 00:57:33 Lucie Chansky: Cannot understand her 01:01:02 Chelsea Gordon: Can you share the slides? 01:07:55 Jennifer Kaplan: Thank you!! 01:08:07 Margaret Gullette: Many thanks, I have to go. Thank Carolyn for being so frank and open. 01:08:22 Beverly Flanagan: Thank you!